VP of IT Infrastructure, Teri Moraga, was challenged with a 60% increase in call center call volumes in 120 days, leading to longer wait times and more abandoned calls. Enter POPin.
POPin for Meetings
POPin for Improvement
“Please provide Teri with any questions you have regarding the future plans for TAC.”
”Please provide ideas on how to reduce call volume;
wait time; or call duration. All ideas welcome.”
Questions Asked with POPin
abandoned call percentage by
"The TAC team has a challenging job and keeping their people engaged and happy is critical.”
-Teri Moraga, VP of IT Infrastructure, Sharp Healthcare
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