VP of IT Infrastructure, Teri Moraga, was challenged with a 60% increase in call center call volumes in 120 days, leading to longer wait times and more abandoned calls. Enter POPin.

8

15%

decrease in 

call center

call volume

Use Case

POPin for Meetings

POPin for Improvement

“Please provide Teri with any questions you have regarding the future plans for TAC.”

”Please provide ideas on how to reduce call volume;

wait time; or call duration. All ideas welcome.

Questions Asked with POPin

Reduced

abandoned call percentage by

points

"The TAC team has a challenging job and keeping their people engaged and happy is critical.”

-Teri Moraga, VP of IT Infrastructure, Sharp Healthcare

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